Surprise your customers with unexpected service levels, increase your customer base and achieve significant savings with Servicebot AI-based Smart Digital Agents that can:
Advise customers on the best way to navigate the stores and where to find what they are looking for Accompany customers through loyalty/benefit plans, fill out the necessary forms and submit applications for approval.
Provide technical assistance services to support customers with their day-to-day plan/service. Eliminate customer call abandonment by immediately responding to each incoming service call 24 hours a day, 7 days a week. Allow you to reduce the cost of your call center by at least 30%, as they can autonomously handle 70% or more of your calls.
Collect receivables sooner and more effectively by interacting with 100% of your customers, through a personalized strategic combination of omni-channel communications that get automatically triggered by invoice date.
Launch massive omnichannel (phone, WhatsApp) marketing and induced demand campaigns with super targeted potential customer leads, at a fraction of the time and cost it would take a human call center to do so.
Transcribe every phone call to text and capture “The voice of the customer” so as to be able to perform advanced analytics that will support decision-making towards valuable customer experience enhancements. Predict the probability of customer churn after every call, based on their Deep Learning based Advanced Speech Analytics capabilities.