Improve Customer Experience and save costs with Servicebots’ AI based Intelligent Digital Agents
Reduce the volume of incoming calls, by proactively calling the recipient of the package and alerting them about delivery problems in real time. Significantly reduce complaints due to preventive calls.
Communicate through WhatsApp in real time with delivery truck drivers while managing a delivery service phone call.
Eliminate customer call dropout by immediately responding to each incoming service call 24 hours a day, 7 days a week Reduce call center costs by at least 30%, as they can autonomously manage 70% or more of your calls.
Reduce the number of wasted delivery trips as they can call all package recipients to confirm that they will be present at the time of delivery.
Transcribe each phone call into text and capture "The Voice of the Customer" for advanced analysis to support decision making to improve the customer experience.