Logistics



Improve Customer Experience and save costs with Servicebots’ AI based Intelligent Digital Agents that can:


  • Reduce the volume of incoming calls, by proactively calling the recipient of the package and alerting them about delivery problems in real time. Significantly reduce complaints due to preventive calls.

  • Communicate through WhatsApp in real time with delivery truck drivers while managing a delivery service phone call.

  • Eliminate customer call dropout by immediately responding to each incoming service call 24 hours a day, 7 days a week Reduce call center costs by at least 30%, as they can autonomously manage 70% or more of your calls.

  • Reduce the number of wasted delivery trips as they can call all package recipients to confirm that they will be present at the time of delivery.

  • Transcribe each phone call into text and capture "The Voice of the Customer" for advanced analysis to support decision making to improve the customer experience.