Insurance



Transcribe each phone call into text and capture "The Voice of the Customer" for advanced analysis to support decision making to improve the customer experience.


  • Advise new or existing customers on which specific insurance product is best suited for them. Accompany customers through the application process for new products, fill out the necessary forms and direct the application for approval.

  • Assist customers with the processing of claims. Eliminate customer call abandonment by immediately responding to each incoming service call 24 hours a day, 7 days a week. Enable you to reduce your call center costs by at least 30%, as they can independently handle 70% or more of your calls.

  • Collect receivables sooner and more effectively by interacting with 100% of your customers through a customized strategic combination of omnichannel communications that are automatically activated by the age of the debt.

  • Launch massive omnichannel (by phone, WhatsApp) marketing campaigns and induced demand campaigns with super-targeted prospects, at a fraction of the time and cost that a human call center would require to do so.

  • Help detect fraud through Deep Learning based Advanced Speech Analytics. Transcribe each phone call into text and capture "The Voice of the Customer" for advanced analysis to support decision making to improve the customer experience.